Video & Editing
NJ Certified Teacher
Realtime IT Software Specialist
Educate, Train, Implement and Support Web Based Student Information Systems
Work with Superintendents, Administrators, Board Members, Child Study Teams, & Teachers to streamline implementation & training.
Understand the process of Individual Education Plan & 504 Process.
Strong knowledge and understanding of NJ State Code in Special Ed.
Configure, Educate, Implement, Train and Support - (SIS) Student Information Systems and Databases for over 150 School Districts in New Jersey.
Database management & file conversions.
Specialize in Special Education, 504 & I&RS modules. Strong understanding for Special Ed and 504 state code and reporting.
Resolve customer issues and complete training sessions through email, phone, remote support sessions, and onsite.
Produce tools, reference materials and help documentation for staff.
Troubleshoot & resolve complex, critical, & sensitive technical issues, within Windows server environments.
Manage a personal queue of incidents by effective time management and issue prioritization.
Replicate customer issues in order to identify root cause, & corrective measure.
Ability to multi-task in high stress situations and across several open incidents, self-manage and prioritize time.
Proficient telephone etiquette and confidence in public speaking and training in groups as large as 600 plus.
Download Kellee's Resume